1. OverviewThank you for using Cooklo.This Refund Policy explains how refunds are handled for purchases made within the Cooklo app.2. In-App PurchasesCooklo offers premium features through subscriptions purchased via:• Apple App Store
• Google Play StoreAll purchases are processed by these platforms.3. Refund ResponsibilityCooklo does not directly process or issue refunds.All refund requests must be submitted through the platform where the purchase was made.4. How to Request a RefundTo request a refund, please contact:• Apple App Store support (for iOS purchases)
• Google Play Store support (for Android purchases)Refund eligibility and decisions are handled entirely by these platforms.5. Subscription ManagementYou can manage or cancel your subscription at any time through your device settings:• Apple: Settings → Apple ID → Subscriptions
• Android: Google Play → Payments & Subscriptions6. Important Notes• Refund eligibility is determined solely by Apple App Store or Google Play Store• Cooklo does not guarantee refunds for:Accidental purchases
Unused subscription time
Dissatisfaction with AI-generated results• If you actively use premium features after purchase (such as generating meals, drinks, or other content), this may impact refund eligibility as determined by the platform provider• Refund requests may be denied by the platform if the service has already been used or consumed• We recommend reviewing the app features before purchasing and managing subscriptions through your platform settings7. ContactIf you have any questions about this policy:📧 [email protected]
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